DOCUMENTATION & FAQs

As part of DVLA's strict requirements for number plate suppliers, for UK plates we need to verify your identity and your entitlement to the registration number before legal plates can be made.

We make this as easy as possible for you.  Once your order is complete, simply send them to us in the post within 1-3 days of your order failure to comply will result in the plate not being made and an admin fee:

  • Your original copy of one of the identity documents listed below (List 1)
  • Your original copy of one of the proof of entitlement documents listed below (List 2)
  • A piece of paper or sticky note with your order number and full name written on it

Send these items in an envelope to: numberplatemakers.uk, Number Plate House, New Road, Rainham RM13 8QT

Once we have verified your original documents, we'll post them back to you via signed post, to the address on the documents.

We will look after your documents while they're with us, but we're not responsible for issues with the postal system.

Important:
 
  • Our production and despatch times are from receipt of your original documents.
  • If you have chosen to collect your plates, then you may bring the documentation with you.  We cannot start production of your plates until your documentation has been verified.  It might be possible to make your plates while you wait (please ask on the day whether this is available), but you may have to make a return visit to collect your plates.
 

Identity Documents (List 1)

  • driving licence
  • utility, Council Tax or rates bill from the last 6 months
  • bank or building society statement from the last 6 months
  • national identity card
  • passport - doesn’t have to be issued in the UK
  • bank or building society debit or credit card
  • police warrant card
  • armed forces identity card

Entitlement Documents (List 2)

  • vehicle registration certificate (V5C or V5CNI)
  • new keeper supplement (V5C/2 or V5C/2NI)
  • certificate of entitlement (V750 or V750NI) to the number
  • retention document (V778) - not applicable in Northern Ireland
  • a renewal reminder for vehicle tax or SORN (V11 or V11NI)
  • temporary registration certificate (V379 or V379NI)
  • a number plate authorisation certificate (V948) with an official stamp from the Driver and Vehicle Licensing Agency (DVLA) or Driver and Vehicle Standards Agency (DVSA)
  • an electronic number plate authorisation certificate (eV948)
  • a letter of authorisation from a fleet operator (including lease or hire company) quoting the document reference number from the registration certificate
  • if your fleet is in the new V5C on demand scheme (also called ‘V5C suppression’), a PDF of the vehicle’s details from the view vehicle record service

We believe that this information is correct at the time of writing, although the DVLA reserve the right to change the list of acceptable documentation.

For road legal plates, we must deliver these to the vehicle's registered address. You must supply this as the Billing and Shipping/Delivery address at checkout.

This does not apply to show plates, which are not legal for road use.

We do not offer refunds for number plates are they are bespoke and personalised and as such are exempt from the 'change of mind' provisions of the distance selling regulations.  We will always happily offer refunds on accessories and fixings and other goods that are not bespoke and that can be resold.

No, we are unable to cancel or amend orders once they have been placed.

This is because the products that we sell are made bespoke and specifically for you and your registration, and therefore cannot be returned and sold to anyone else.

We also start working on your order immediately after it has been placed so again it's not possible to cancel orders.

You can pay for your order via Credit or Debit card online, or via PayPal.   Please note that PayPal is our payment processor for credit/debit card payments, but you do NOT need to have or open a PayPal account.

We accept credit/debit card, or cash, if collecting your plates from us.   We do not accept cheques.

No. We have the same postage prices, so no matter what you order, postage prices will always be the same.

All Documentation received before 1pm will be dispatched within 24 hours.

The Badges that are road legal are the Country Badges eg:

  • GB Euro Stars
  • Union Jack
  • England
  • Scotland

Yes, all borders on number plates are legal.

To be legal you should only add one space in your registration. We have created some examples on our legal page of some legally spaced registrations and illegally spaced registrations to give you an idea of how to space your number plates.  The space should be in the correct location - please refer to your V5 log book if you are unsure as registrations are spaced legally in your V5 Log book.

You can view the legal guidelines on this page of the UK Government website.

Yes all of our number plates are fully reflective on both front and rear plates and meet all of the guidelines.

Please see below the delivery options that we offer on our website. In the checkout process we give exact dates on the arrival days of your goods.

Royal Mail Special Delivery Saturday £9.99
Saturday Delivery

Royal Mail Special Delivery £8.65
Next Working Day

Royal Mail 1st Recorded £6.35
1-3 Working Days

Royal Mail 2nd Recorded £5.35

Royal Mail 1st Class £4.65
1-3 Working Days

Royal Mail 2nd Class £1.75
3-5 Working Days