Terms & Conditions of Sale

Please read and understand our Terms & Conditions before making any purchases. If you are unclear about anything or have any queries please contact us directly.

The Terms & Conditions apply to all business transactions carried out by Number Plate Makers UK, which for the purposes of this document will be referred to as the 'Company'. The person purchasing goods or services from the 'Company' will from herein be referred to as the 'Customer'. The 'Website' will refer to www.numberplatemakers.uk . These Terms & Conditions do not affect your statutory rights.

As a responsible and compliant company trading on the internet the 'Company' only uses internationally recognised third party payment providers to accept the 'Customers' payment, namely PAYPAL. You can therefore be rest assured that your card details are securely encrypted during the payment process so no one can access your card information. Any card information the 'Customer' enters on the 'Company's' 'Website' is not stored or visible to the 'Company'.

The goods the 'Company' provides are both personalised and made to the 'Customers' specification, therefore under the Consumer Protection (Distance Selling) Regulations 2000 the 'Company' is obliged to inform you that we do not offer a cancellation period once the order has been placed, be that by internet, telephone or through traditional mail order systems. In certain circumstances where an order has been placed but the 'Company' has not yet processed the order i.e. has not yet started to create the personalised goods; the 'Company' may be willing to change the details of the order free of charge, however this is at the 'Company's' discretion.

The 'Company' will attempt to deliver all orders as quickly as possible. All orders received before 1300hrs Monday to Thursday will be sent on the same day where possible. Any orders received after 1300hrs will be sent on the next day, except where the order is received after 1300hrs on Friday, during the weekend, or on a bank holiday in which case orders will be sent on the next working day. All orders will be sent using Royal Mail, however the 'Company' reserves the right to use alternative carriers where appropriate. Delivery times are dictated by the delivery option the 'Customer' chooses during the payment process. For standard delivery please allow up to 7 days to receive your goods. The 'Company' cannot be held responsible for delays or errors caused by the postal service. The 'Company' cannot be held responsible for lost or damaged goods once posted and a recorded delivery slip is obtained (if you choose to have your goods sent via Recorded post).

The 'Company' will provide replacement goods if it is responsible for an error or if the item is defective/damaged when you receive it. However, you must notify the 'Company' in writing before getting authorisation to return the goods within 14 days of the date you received them. You may also be asked to email a picture showing the error/damage.
Once the 'Company' has received the returned goods it will send replacement goods within 7 days - you will not be charged for re-delivery. The 'Company' advises the use of a recorded delivery service to ensure the returns reach us promptly and securely - we cannot be held responsible for any returns lost in transit.

The 'Company' makes every effort to ensure that the information on the 'Website' is accurate and current. We will promptly correct any errors brought to our attention. If you notice an error please email us at sales@numberplatemakers.uk .

The 'Company' makes the Legal or Show Plates according to the information the 'Customer' provides. We strongly recommend you check the details of your order before proceeding with payment. Once the order has been placed the 'Company' may not be able to make changes to the order. We are not obliged to give refunds for any personalised item when the 'Customer' is responsible for the mistake.

The 'Company' reserves the right to withdraw any item from sale, at any point prior to dispatch, for any reason whatsoever.

The "Plate Designer", and any Plates displayed on the 'Website' are for illustrative purposes only and the finished product may differ from those on the 'Website'. The 'Company' does not guarantee the accuracy of the colours displayed on the 'Website' in relation to the colours on the finished product.

The graphics, images, textual content and script (code) contained on the 'Website' is wholly owned by the 'Company' and should not be copied or saved without the 'Company's' written permission. Any branded logos displayed on the 'Website' remain the property of their respective owners. By purchasing our products you agree to indemnify the 'Company' from any liability caused.

Any show Plates ordered from the 'Company', be that by internet, telephone or through traditional mail order systems are sold for off-road use only e.g. trade shows, tracks days or on private roads. The 'Company' cannot be held responsible if the 'Customer' or any other party chooses to use the Show Plates on public roads.

The 'Company' values customer satisfaction very highly and make every effort possible to ensure high quality of products and customer service. If however you do have a complaint please email us as feedback@numberplatemakers.uk .